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Frequently Asked Questions

Search our FAQs, and if you don't find an answer to your question, scroll down to contact us via our contact form

We do not have a required minimum spend and our standard next day delivery is £5.00,  however, for orders over £50 the next day delivery charge is  free.

Your order is available from our factory and courier delivery across mainland UK. Our standard delivery time is 3 working days from the point you order to a delivery to your door. You will receive notifications to track your order with our delivery partner.

Any orders placed with Alwins will be processed & shipped on the next available working day for delivery (except Monday & Friday). See delivery time table below

If you are local to the West Midlands there are no delivery charges when you use our click and collect service. Be sure to check the “Click & Collect” time table below.

Instructions for use: For best results defrost thoroughly before use.

Our Jerk Chicken may be eaten cold, however tradition dictates eating it direct from the grill.

Reheating Instructions: For best results, reheat from chilled;

On the BBQ Grill: Remove contents from packaging and place the chicken on the grill at a medium heat.  Do not place over direct open flames. Reheat for 15-20 minutes, turning often to ensure it does not burn or become dry.  Use a probe to ensure chicken is reheated to minimum temperature of 70°C before serving.

Oven: Remove outer packaging and film lid.   Pour approx. 2-3 serving spoons of water into the aluminium tray, cover tightly with foil. Place the aluminium tray onto a baking tray and place in the middle of the oven.  Set temperature at minimum 190°C    (375°F)  or gas mark 5, for 15-20 minutes.  Remove from oven after reheating time and serve.   (Caution container and contents will be hot).

Microwave: Remove contents from packaging and place contents in a suitable container, heat for between 3-5 minutes.  Check to ensure chicken is piping hot throughout before consuming.   Please allow to stand for 30 seconds before eating  (based on a 800W).  These are guidelines only, appliances may vary.

Storage conditions – Keep Frozen, once defrosted use within 7 days, do not re-freeze.

If a customer wishes to cancel an order, please call us on 07434-555-840 (8am-4pm Mon-Fri) before the next day cut off time (10am UK).  Unfortunately, if the order has already been shipped we will not be able to cancel.  

Delivery dates can only be changed only if the order has not been shipped. Additional postage costs may apply for address changes.

For click and collect orders cancellation must be done before 10am on selected collection date. A full refund will be issued within 14 days using the original method of payment

Due to the perishability of our meat products, we are unable to accept returns. Any products which have been damaged in transit,  must be photographed and the evidence submitted to us. You must notify us immediately of the issue, as we will not honour complaints more than 24 hours after the delivery has taken place. Upon our investigation and we are satisfied that the customer is not at fault, a refund of the cost of the goods & delivery charges will be made.  Once agreed refunds are normally completed within 14 days, usually returned using the original payment method used by the customer.

If you are not available at the time of delivery the driver will leave your parcel in a safe place.

PLEASE NOTE THAT  IT IS THE CUSTOMER’S RESPONSIBILITY TO ENSURE THAT SOMEONE IS PRESENT TO TAKE DELIVERY OF YOUR PARCEL BECAUSE THERE WILL BE NO ATTEMPT TO REDELIVER.

THE PARCEL WILL BE LEFT AT THE ADDRESS  AND WE CANNOT BE HELD RESPONSIBLE FOR  SPOILAGE AS A RESULT.

ORDER PROCESSING STEPS

  1. Complete your order
  2. You will receive a confirmation that we have received your order.
  3. We will pack  your order  and it is ready to be dispatched, we will then submit delivery information to our delivery partner.
  4. We send  details of your parcel tracking number and delivery date.

Presently, we only deliver to mainland UK.

Instructions for use: For best results defrost thoroughly before use.

Our Jerk Chicken may be eaten cold, however tradition dictates eating it direct from the grill.

Reheating Instructions: For best results, reheat from chilled;

On the BBQ Grill: Remove contents from packaging and place the chicken on the grill at a medium heat.  Do not place over direct open flames. Reheat for 4-6 minutes, turning often to ensure it does not burn or become dry.  Use a probe to ensure chicken is reheated to minimum temperature of 70°C before serving.

Oven: Remove outer packaging and film lid.   Pour approx. 2-3 serving spoons of water into the aluminium tray, cover tightly with foil. Place the aluminium tray onto a baking tray and place in the middle of the oven.  Set temperature at minimum 190°C    (375°F)  or gas mark 5, for 5-10 minutes.  Remove from oven after reheating time and serve.   (Caution container and contents will be hot).

Microwave: Remove contents from packaging and place contents in a suitable container, heat for between 2-3 minutes.  Check to ensure chicken is piping hot throughout before consuming.   Please allow to stand for 30 seconds before eating  (based on a 800W)

These are guidelines only, appliances may vary.

PLEASE NOTE THAT
Due to the perishability of our meat products, we are unable to accept returns. Any products which have been damaged in transit,  must be photographed and the evidence submitted to us. You must notify us immediately of the issue, as we will not honour complaints more than 24 hours after the delivery has taken place. Upon our investigation and we are satisfied that the customer is not at fault, a refund of the cost of the goods & delivery charges will be made.  Once agreed refunds are normally completed within 14 days, usually returned using the original payment method used by the customer.

Delivery Time Table

Day order placed
Order before
Day of delivery
Monday
Anytime
Wednesday
Tuesday
Tuesday at 10:00am
Wednesday
Wednesday
Wednesday at 10:00am
Thursday
Thursday
Thursday at 10:00am
Friday
Friday
Anytime
Next Wednesday
Saturday
Anytime
Next Wednesday
Sunday
Anytime
Next Wednesday

Click & Collect Time Table

Day order placed
Order before
Order Ready by
Click & Collect
Monday
Monday at 10:00 am
Tuesday
10:00 – 4pm
Tuesday
Tuesday at 10:00 am
Wednesday
10:00 – 4pm
Wednesday
Wednesday at 10:00 am
Thursday
10:00 – 4pm
Thursday
Thursday at 10:00 am
Friday
10:00 – 4pm
Friday
Anytime
Next Monday
10:00 – 4pm
Saturday
Anytime
Next Monday
10:00 – 4pm
Sunday
Anytime
Next Monday
10:00 – 4pm

Contact Us

A member of The Black Pounds Project

© 2021 Alwins Authentic Jerk Products Limited

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